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MA 508.992.7799 | RI 401.437.5079 | NH 603.637.1679

Serving Boston, Providence, Cape Cod and the South Coast!

Also Serving Southern New Hampshire

WE’VE WORKED WITH A DIVERSE CUSTOMER BASE. HOW CAN WE HELP YOU?

Want to work where you can make a difference in a small team doing great things?
Are you ready for a position that can grow your skill level, income and have a direct impact on the company?
RYCOMM has been in business since 1998 with great long term clients and reputation.



Who Are We?

Trusted by many small and medium size businesses in New England and nationwide, RYCOMM is an IT services company, focused on helping businesses with their IT needs and challenges. We use the latest technology in the market and have years of experience supporting companies. Our expertise is unmatched in the Managed IT Service provider space because we have seen what works and what doesn’t, both operating as a service provider and on the receiving end, managing outsourced IT Service providers ourselves to fill in gaps in large enterprise deployments. We provide a variety of IT support and managed IT solutions tailored to fit our clients business needs.  We offer managed services, including end-user support, cloud migrations, disaster recovery, network and server monitoring, help desk, telephony, business continuity services and strategic planning. RYCOMM also provides a large selection of hardware and software.   We design and configure solutions using the latest technologies from industry leaders.

    • Information Technology
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      • IT Specialist / Project Lead
        Boston/Providence • {{setTimeRemaining('Friday, November 12, 2021')}} {{remaining}}
        The IT Specialist/ Project Lead role is our technology expert that works directly with our clients supporting all aspects of what our clients use. You successfully give our clients the best possible experience with our service. You will be creating a close working relationship with each client and working with the team to ensure we can achieve success. This includes the responsibility of documenting all procedures related to identification, prioritization and resolution of incidents, including the monitoring, tracking and coordination to make sure our clients have a positive experience with their technology. This position handles problem resolution by giving in-person, hands-on support to end users when necessary. You can handle projects of server migrations, Office 365 migrations, disaster recovery, and Firewall and security issues that keep our clients safe.
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        What Are We Looking For?

        In this critical, cross-functional role you will help with hands-on hardware / software support and asset management, streamline business processes, integrate new technology / tools, and get to work with a fun, fast-paced, team where your work has a meaningful impact on our business.

        What You'll Be Doing...

        • Develop and maintain relationships with customers that further enhance RYCOMM’s positive reputation through exceptional customer service.
        • Issue Resolution in Servers, Networking, Firewalls, Security, Desktops, Printers, Wireless.
        • Evaluates, responds to and resolves requests for computer assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
        • Maintains and documents hardware and software inventory, equipment passwords, and software installation settings
        • Manage vendor relationships for IT hardware and software
        • Trains end-users and members of IT on various technologies by providing instruction and documentation
        • Serves as an escalation point for IT related issues
        • Researches new technologies and makes recommendations to ensure the IT team will meet current and future business needs and objectives
        • Assists in relocating employees, departments, and offices, including the disassembly and reassembly of office technology and workstations
        • Experience supporting day-to-day office infrastructure, including network, video conferencing and teleconferencing support
        • Implement and maintain Enterprise endpoint security tools
        • Implement and maintain a centralized patch management solution
        • Ability to configure and manage a VPN
        • Streamline system deployment process through automation
        • A variety of other duties aligned with your unique skills, as our organization and its obligations, expand and evolve

        What Really Gets Us Excited About You?

        • 3+ years of experience
        • Degree in technical field or equivalent experience
        • Excellent communication skills and hands-on technical support with little to no supervision
        • Experience supporting a remote workforce environment
        • Experience supporting Windows, Mac, and Linux operating systems
        • Experience with configuring and administering Microsoft Server
        • Experience administering a centralized network, especially Active Directory or Open Directory
        • Experience with Microsoft 365 migrations and maintenance
        • Experience with Networking - Firewall, Switches, Wireless
        • Solid understanding of network protocols, infrastructure and device configuration
        • Experience with Desktops Windows 10 and below, Some Apple and smartphones
        • Hands-on roles: install, deploy, configure and document
        • Experience implementing, managing and procuring a wide range of SaaS applications
        • Ability to collaborate with tech support staff, software engineers, developers, and vendors
        • Team player willing to fill in when and where needed
        • Excellent written and verbal communication skills
        • Reliable transportation and proof of automobile insurance
        • Clean MVR (no more than one traffic infraction in the last 5 years, no DUI, reckless driving or similar in the last 5 years)
        • Industry certifications, including MCSA, MCP, CCNA, SonicWALL, IAT Level I (A+ CE, Network+ CE, SSCP,) etc., a big plus 

        It is impossible to list all the skills and qualifications that an individual will need to efficiently perform in this position, what we care about is that you have the ability and drive to learn and share what you learn to make the team stronger. We have listed general skills and competencies that individuals should have or should be striving to achieve in order to be qualified for this position.

      • IT Technician
        Boston/Providence • {{setTimeRemaining('Friday, November 12, 2021')}} {{remaining}}
        The IT Technician will install and maintain computer systems and networks aiming for the highest functionality. A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.
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        What Are We Looking For?

        In this critical, cross-functional role you will help with hands-on hardware / software support and asset management, streamline business processes, integrate new technology / tools, and get to work with a fun, fast-paced, team where your work has a meaningful impact on our business.

        What You'll Be Doing...

        Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
        Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
        Install and configure appropriate software and functions according to specifications
        Develop and maintain local networks in ways that optimize performance
        Ensure security and privacy of networks and computer systems
        Provide orientation and guidance to users on how to operate new software and computer equipment
        Organize and schedule upgrades and maintenance without deterring others from completing their work
        Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
        Maintain records/logs of repairs and fixes and maintenance schedule
        Identify computer or network equipment shortages and place orders

        What Really Gets Us Excited About You?

        • 3+ years of experience
        • Degree in technical field or equivalent experience
        • Excellent communication skills and hands-on technical support with little to no supervision
        • Experience supporting a remote workforce environment
        • Experience supporting Windows, Mac, and Linux operating systems
        • Experience with Networking - Firewall, Switches, Wireless
        • Solid understanding of network protocols, infrastructure and device configuration
        • Experience with Desktops Windows 10 and below, Some Apple and smartphones
        • Hands-on roles: install, deploy, configure and document
        • Ability to collaborate with tech support staff, software engineers, developers, and vendors
        • Team player willing to fill in when and where needed
        • Excellent written and verbal communication skills
        • Reliable transportation and proof of automobile insurance
        • Clean MVR (no more than one traffic infraction in the last 5 years, no DUI, reckless driving or similar in the last 5 years)
        • Industry certifications, including, IAT Level I (A+ CE, Network+ CE) etc., a big plus 

        It is impossible to list all the skills and qualifications that an individual will need to efficiently perform in this position, what we care about is that you have the ability and drive to learn and share what you learn to make the team stronger. We have listed general skills and competencies that individuals should have or should be striving to achieve in order to be qualified for this position.

      • Support Technician - Jr
        MA, RI, NH, Remote (Remote & Area Boston to Providence) • {{setTimeRemaining('Friday, November 12, 2021')}} {{remaining}}
        The Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations. ID: 2146
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        What Are We Looking For?
        The Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations.
        Our support technicians play a vital role in providing superior hardware focused field service support to both residential and commercial customers of major PC and printer manufacturers. The best support technicians are independent self-starters who have the drive, technical aptitude, and interpersonal skills to perform component-level hardware repair in a manner that exceeds the customer’s expectations. If this describes you then this is an excellent opportunity for you to become part of a dedicated team of professionals. Our technicians work directly with the customers to schedule the service calls which allows for a great deal of flexibility.
        What You'll Get to Do:
        • Provide installation, removal and troubleshooting for both hardware and software on desktop systems.
        • Review assigned tickets to ensure all actions are completed within the service delivery timeframe.
        • Interact with customers and leaders to discuss issue resolution or troubleshooting steps
        • Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
        • Install and test computers, printers, and other peripherals, configure operating system, load software programs.
        • Troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
         
        What Really Gets Us Excited About You?
        2-year Certificate or Associates Degree in computer related field Demonstrated customer service skills Knowledge of and experience in desktop/laptop Ability to lift and/or move various computer equipment Must to able to work independently Most have organizational skills The ability to pass criminal background and driving investigation The ability to pass a drug screen Previous experience delivering technical support in a high volume work environment.
         
        These Qualifications Would be Nice to Have:
        ·  MAC/Dell or HP software and or hardware certificates.
         
        Application Question:
        ·  Do you have an IAT Level I (A+ CE, Network+ CE) or other certifications?
         
        It is impossible to list all the skills and qualifications that an individual will need to efficiently perform in this position, what we care about is that you have the ability and drive to learn and share what you learn to make the team stronger. We have listed general skills and competencies that individuals should have or should be striving to achieve in order to be qualified for this position.
         
        Schedule: General office hours are Monday to Friday 9 a.m. to 5 p.m. Some weeks may also contain days that require earlier or later start and finish times or weekend or on call hours, so schedules can be adjusted accordingly.

        Travel: Some travel between client locations.
         
        COVID-19 considerations: RYCOMM requires all employees and contractors that will be working inside our office or onsite with our clients to be vaccinated for COVID-19.

        Reply with resume - PDF is preferred.

        No phone calls please.
      • Field Support Technician
        MA, RI, Remote (Remote & Area Boston to Providence) • {{setTimeRemaining('Friday, November 12, 2021')}} {{remaining}}
        We are looking for independent technicians to perform onsite maintenance, break-fix and installations for our customers. ID: 2202
        {{contracts.intern}}
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        What Are We Looking For?
        We are looking for independent technicians to perform onsite maintenance, break-fix and installations for our customers. Technicians are needed for quick turn-around of 48 hour response times. Your work load will vary, as service requests vary. This will be part time work, and can be a great addition to your work load if you are already an independent contractor or small business owner. We find the work and handle the billing. You perform the work and get paid. 
        We prefer technicians who have 2 -- 3 years of experience in hardware support for network related hardware such as telecommunications, structured cabling, home theater, home automation, file servers, network equipment, and point-of-sale (POS) equipment. 
        When you partner with us, we provide you with the job. You will be expected to answer your phone, when we call you to discuss the service call, and your availability. Pay will vary, but on average pay is $25 per hour (From Arrival to Departure from Site). Drive time or mileage is paid for anything over 30 miles. Therefore our markets are set up in a 30 mile radius territory, and we prefer you be within that radius.
        What Really Gets Us Excited About You?
        • Two (2) or more years, experience in a related field such as: electronics, commercial and/or residential installation, satellite/cable installation, car audio installation, computer repair, IT
        • Responsible for cabling and termination of CAT5 and other wiring disciplines
        • Responsible for testing and troubleshooting of cable
        • Installation and setup of rack mounted A/V equipment such as flat screen TV's, media players and switches
        • Ability to setup wired and wireless networks
        • Setup of interactive education based equipment like handhelds and tablets
        • Other low voltage/IT installation applications or integrations a plus
        • Proven working knowledge of consumer electronics
        • Strong troubleshooting skills
        • Reliable automobile and proof of automobile insurance
        • Clean MVR (no more than one traffic infraction in the last 5 years, no DUI, reckless driving or similar in the last 5 years)
        • Must own and maintain basic tool set, computer, printer, scanner, phone, and digital camera.
        Due to the nature of onsite computer repair jobs, a drug test and criminal background check will be required for many of our customers. (This is performed at our expense by a screening agency.)

        Schedule: General office hours are Monday to Friday 9 a.m. to 5 p.m. Some weeks may also contain days that require earlier or later start and finish times or weekend or on call hours, so schedules can be adjusted accordingly.

        Travel: Some travel between client locations.
         
        COVID-19 considerations: RYCOMM requires all employees and contractors that will be working inside our office or onsite with our clients to be vaccinated for COVID-19.

        Reply with resume - PDF is preferred.

        No phone calls please.
    • Business Services
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      • Graphic Designer
        Boston/Providence • {{setTimeRemaining('Tuesday, October 26, 2021')}} {{remaining}}
        Seeking a full-time Graphic Designer to be part of our team and help us develop our consumer-product brand and also our e-commerce website. Assist with ongoing visual and functional maintenance on the site. Work with the development team to keep the website up-to-date. Create or improve digital and physical brand assets.
        {{contracts.intern}}
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      • Web Designer
        Boston/Providence • {{setTimeRemaining('Monday, January 31, 2022')}} {{remaining}}
        We are looking for a talented Web Designer to be part of our team. This designer will be responsible for creating beautiful website mockups which will be translated into fully functioning websites.
        {{contracts.intern}}
        / {{times.project}}


        This is an exceptional opportunity for anyone who is looking for the following:

        • Work from home while still collaborating regularly with a strong digital team
        • A chance to build a portfolio with a diverse set of clients
        • Grow as a designer with the aid of our team's feedback and ideation
        • Participate in collaborative brainstorming sessions with our design team
        • Work on a wide variety of projects across different many industries
        • Learn and apply design thinking and strategy to visual design


        What Are We Looking For?

        • A great eye for visual design and an understanding of contrast, spacing, consistency, color, and the other elements & principles of design.
        • Thinking outside of the box. We're not looking to make websites that look everyone else's - we want unique concepts that match our clients' vision.
        • Experience - not just in web design (although that would be nice) but in graphic design in general.
        • Attention to detail. We want consistency in spacing, color, size, etc.

        What You'll Be Doing...

        • Design website themes in Adobe Photoshop, Illustrator, or XD
        • Package design files and communicate to the website developer
        • Create supporting design elements and photo selection for websites (client provided photo library and stock library)
        • Follow our clients’ brand guidelines in the production of digital advertising & marketing assets
        • Email marketing flyer and template mock-ups
        • Banner design for static and animated ads
        • Landing Page design mock-ups


        What Really Gets Us Excited About You?

        • Web Design: 2 years (Preferred)
        • Graphic Design: 2 years (Preferred)
        • Detail-oriented -- quality and precision-focused
        • Innovative -- innovative and risk-taking
        • People-oriented -- supportive and fairness-focused
        • Team-oriented -- cooperative and collaborative
        • Strong communication and managing expectations on reasonable timelines with marketing managers.
        • Continuously evolve your knowledge of online user-behavior, digital marketing, and our clients.
        • Manage and update corporate processes and procedures aligned with the designer role.
        • Expertise in Adobe Creative Cloud
        • Experience in designing digital assets
        • Ability to solve problems creatively
        • Systematic and process-oriented
        • High social confidence and a great communicator


        It is impossible to list all the skills and qualifications that an individual will need to efficiently perform in this position, what we care about is that you have the ability and drive to learn and share what you learn to make the team stronger. We have listed general skills and competencies that individuals should have or should be striving to achieve in order to be qualified for this position.

      • Web / Graphic Designer
        MA, RI, NH, Remote (Remote & Area Boston to Providence) • {{setTimeRemaining('Wednesday, October 27, 2021')}} {{remaining}}
        RYCOMM is looking for a talented contract Designer to join our team.  ID: 2201
        {{contracts.intern}}
        / {{times.project}}


        RYCOMM is looking for a talented contract Designer to join our team. 
        We specialize in providing top-tier web design services for our clients, and we're looking for a talented designer to join our team. The designer works closely with our clients to design digital assets including website themes, emails, banner ads, social media posts and more. This designer will be responsible for creating beautiful website mockups which will be translated into fully functioning websites. This is an exceptional opportunity for anyone who is looking for the following:
        ·  Work from home while still collaborating regularly with a strong digital team
        ·  A chance to build a portfolio with a diverse set of clients
        ·  Grow as a designer with the aid of our team's feedback and ideation
        ·  Participate in collaborative brainstorming sessions with our design team
        ·  Work on a wide variety of projects across different many industries
        ·  Learn and apply design thinking and strategy to visual design
         
        What Are We looking for?
        ·  A great eye for visual design and an understanding of contrast, spacing, consistency, color, and the other elements & principles of design.
        ·  Thinking outside of the box. We're not looking to make websites that look everyone else's - we want unique concepts that match our clients' vision.
        ·  Experience - not just in web design (although that would be nice) but in graphic design in general.
        ·  Attention to detail. We want consistency in spacing, color, size, etc.
        ·  Autonomous/Independent -- enjoys working with little direction
        What You'll Be doing…
        Website Design
        Designing advertising content Designing product packaging Designing webpage layout Creating content for e-commerce website Design website themes in Adobe Photoshop, Illustrator, or XD Create supporting design elements and photo selection for websites (client provided photo library and stock library)
         
        Digital Marketing Design
        Follow our clients’ brand guidelines in the production of digital advertising & marketing assets
        Email marketing flyer and template mock-ups
        Banner design for static and animated ads
        Landing Page design mock-ups
        Creating content for email campaigns Designing digital & physical book covers, layouts, and landing pages
         
        What Really Gets Us Excited About You?
        Qualifications and Skills
        Required:
        ·  Bachelor’s degree
        ·  Expertise in Adobe Creative Cloud
        ·  Experience in designing digital assets
        ·  Ability to solve problems creatively
        ·  Systematic and process-oriented
        ·  High social confidence and a great communicator
         
        Preferred:
        ·  Strong understanding of basic marketing and advertising philosophies
        ·  Familiarity with website and email development
        ·  Experience in designer banner ads
        ·  Strong communication and managing expectations on reasonable timelines with marketing managers.
        ·  Continuously evolve your knowledge of online user-behavior, digital marketing, and our clients.
        ·  Manage and update corporate processes and procedures aligned with the designer role.
         
        Experience:
        Web Design: 3 years (Preferred)
        Graphic Design: 2 years (Preferred)
        Adobe InDesign: 3 years (Preferred)
        Adobe Illustrator: 5 years (Required)
        Adobe Photoshop: 3 years (Preferred)
        RapidWeaver: 1 year (Preferred)
         
        Please make sure to provide a link to your portfolio!
         
        Reply with resume - PDF is preferred.

        No phone calls please.
    • VoIP & VC
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      • Video Confrencing Engineer
        MA, RI, NH, Remote (Remote & Area Boston to Providence) • {{setTimeRemaining('Wednesday, October 27, 2021')}} {{remaining}}
        Coming Soon!
        {{contracts.intern}}
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        Coming Soon!

        Reply with resume - PDF is preferred.

        No phone calls please.
      • VoIP Engineer
        MA, RI, NH, Remote (Remote & Area Boston to Providence) • {{setTimeRemaining('Wednesday, October 27, 2021')}} {{remaining}}
        Coming Soon!
        {{contracts.intern}}
        / {{times.project}}


        Coming Soon!

        Reply with resume - PDF is preferred.

        No phone calls please.
    • Home Automation
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      • Cable Installers
        MA, RI, NH • {{setTimeRemaining('Wednesday, October 27, 2021')}} {{remaining}}
        Coming Soon!
        {{contracts.intern}}
        / {{times.project}}


        Coming Soon!

        Reply with resume - PDF is preferred.

        No phone calls please.
      • Licensed Electricians
        MA, RI, NH • {{setTimeRemaining('Wednesday, October 27, 2021')}} {{remaining}}
        Coming Soon!
        {{contracts.intern}}
        / {{times.project}}


        Coming Soon!

        Reply with resume - PDF is preferred.

        No phone calls please.
    • Security Systems
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